Shipping times vary based on the destination, product category, and shipping method selected at checkout.

For U.S.-Based Customers: Products shipped from the U.S. typically arrive within 3 - 5 business days, while products shipped from overseas take approximately 5 - 10 business days. Expedited shipping for sample orders is available within 2 business days, and overnight shipping is available for selected products with next-business-day delivery.

Some product categories are not eligible for overnight shipping, including :

makeup, skincare products, nail kits, hair growth products, electronics, and house & décor products. Shipping and processing times for these items may vary depending on transportation limitations.

For International Customers: Elegansify primarily ships to Canada and New Zealand within 8 - 14 business days, Australia within 8 - 16 business days, and the United Kingdom and all EU countries within 8 - 14 business days.

Overseas products typically arrive within 5 - 10 business days. Some products may not be available for shipping to certain destinations due to limited transportation options.

Please check the product page for any restrictions before placing your order.

Yes! We offer free shipping on all orders over $150 and on all luxury jewelry collections.

es! We ship to the United States, Canada, Australia, New Zealand, the United Kingdom, and all EU countries. Certain products, including house & décor items, may have shipping limitations to specific destinations ( no listed countries ). Always check the product page for any restrictions before purchasing.

Expedited shipping is available for sample orders within the U.S. only. and allowing you to receive your order the next business day.

Standard orders follow the estimated delivery times listed above.

For international orders, customs fees, duties, or taxes may apply depending on your country's regulations. These charges are the customer’s responsibility and vary by location.

Elegansify accepts returns exclusively for U.S.-based customers, subject to the following conditions:

• Items must be unused, in their original packaging with tags intact.
• Return requests must be initiated within 7 days of delivery, and items must be shipped back within 7 days of approval.
• Certain product categories, including beauty products, lingerie, jewelry, and swimwear, are final sale and non-returnable.
• Customers are responsible for return shipping fees unless the return is due to an error on our part or a defective item.

For full details, refer to our Return & Refund Policy.

Once your return is received and processed, you will receive a confirmation email with details about your refund status..

How long does it take to get the refund?
Refunds are typically processed within 5 - 7 business days after we receive and inspect your returned package. However, the time it takes for the refund to reflect in your account depends on your payment provider.

If you receive a defective or incorrect item, contact our support team at help@elegansify.com with your order number and photos of the issue. We will resolve the matter promptly.

At this time, we do not accept exchanges. You can return your item (if eligible) and place a new order for your preferred product.

At Elegansify, we are committed to providing exceptional customer service. Below are our contact details, each designated for specific inquiries to ensure quick and efficient assistance.

📧 Email Support:

• General Inquiries & Quick Assistance: help@elegansify.com
• Customer Service & Order Issues: services@elegansify.com
• Business & Partnership Inquiries: info@elegansify.com
• Shipping & Tracking Assistance: shipping@elegansify.com

📞 Phone Support & Messaging:

• WhatsApp Support: Available for quick responses and order updates
• Voicemail Support: +44 208 058 0889 (Leave a message, and our team will get back to you)
• Fax: 3001