Frequently Asked Questions

We currently ship to the United Kingdom, United States, and Canada. We are working on expanding our shipping destinations in the future, including EU countries.

Delivery times vary by destination:
• United Kingdom: 3–5 business days
• United States: 7–14 business days
• Canada: 7–14 business days
Please note that delays may occur during peak seasons or due to customs processing.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time.

We process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Please contact us immediately at help@elegansify.com and we will do our best to accommodate your request.

Free shipping thresholds and promotional offers are updated regularly. Please check our homepage or sign up to our newsletter to stay informed about current shipping promotions.

We accept returns within 30 days of delivery, provided items are unused, unworn, and in their original packaging with all tags attached. Please contact us at help@elegansify.com to initiate a return.

Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

We sincerely apologise if this happens. Please contact us at help@elegansify.com within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or full refund promptly.

We do not currently offer direct exchanges. If you would like a different size or item, please return your original order and place a new order for the item you want.

Each product page includes a size guide to help you find the best fit. We recommend measuring yourself and comparing with the size chart before ordering. If you are between sizes, we generally suggest sizing up for a more comfortable fit.

Most of our clothing items are true to size, but this can vary by style. Please refer to the individual product's size guide and customer reviews for the most accurate guidance.

Material details are listed on each individual product page. We are committed to providing accurate product descriptions so you can make an informed purchase.

Our slipper range is designed primarily for indoor use. While some styles feature thicker, non-slip soles suitable for light outdoor use, we recommend using them indoors to maintain their quality and longevity.

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed securely through Shopify Payments.

Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms. Your payment details are never stored on our servers.

For orders shipped to the US and Canada, customs duties and import taxes may apply depending on your local regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

No, you can check out as a guest without creating an account. However, creating an account allows you to track your orders, save your details, and enjoy a faster checkout experience in the future.

We take your privacy seriously. Your personal data is used solely to process your orders and improve your shopping experience. We do not sell your data to third parties. Please refer to our Privacy Policy for full details.

We do not currently offer gift wrapping or personalised messages, but this is something we are considering for the future. Stay tuned for updates!

Sign up to our newsletter at the bottom of our homepage to be the first to hear about new collections, exclusive offers, and seasonal promotions. You can also follow us on social media for daily updates.