Shipping Protection

At ELEGANSIFY, we want every order to arrive safely and on time. Our Shipping Protection option gives you peace of mind by covering your order against loss, damage, or theft during transit.

What Is Shipping Protection?

Shipping Protection is an optional add-on that safeguards your purchase from the moment it leaves our warehouse to the moment it arrives at your door. In the unlikely event that your order is lost, stolen, or arrives damaged, Shipping Protection ensures you are covered for a replacement or refund — quickly and without hassle.

What Does It Cover?

  • Lost Parcels — If your order is confirmed lost in transit by the carrier, we will arrange a replacement or full refund.
  • Damaged Items — If your order arrives visibly damaged, we will replace the affected items or issue a refund at no extra cost to you.
  • Stolen Packages — If your parcel is marked as delivered but cannot be located, Shipping Protection has you covered.

How Does It Work?

  1. Add Shipping Protection at checkout — simply include it in your order before completing your purchase.
  2. Shop with confidence — your order is protected from dispatch to delivery.
  3. Contact us if something goes wrong — reach out to our support team with your order number and a brief description of the issue.
  4. We resolve it fast — once verified, we will process your replacement or refund promptly.

Who Needs It?

We recommend Shipping Protection for:

  • High-value orders
  • Orders shipping internationally (US & Canada)
  • Deliveries to locations with a history of parcel theft or delays
  • Gifts and time-sensitive purchases

How to Add Shipping Protection

Shipping Protection can be added directly from your cart or at checkout. Simply select the Shipping Protection option before placing your order. Once your order is confirmed, protection is automatically applied.

Making a Claim

If your order has been lost, damaged, or stolen, please contact us as soon as possible:

Please include the following when contacting us:

  • Your order number
  • A description of the issue (lost, damaged, or stolen)
  • Photos of any damage, where applicable

Our team will review your claim and respond within 1–3 business days.

Important Notes

  • Shipping Protection must be added before your order is placed — it cannot be added after checkout.
  • Claims must be submitted within 30 days of the estimated delivery date.
  • Shipping Protection does not cover delays caused by customs, weather, or carrier disruptions outside our control.
  • This protection applies to orders shipped to the UK, US, and Canada.

We are committed to making your ELEGANSIFY experience as smooth and worry-free as possible. If you have any questions about Shipping Protection, don't hesitate to get in touch.